Dear All, I was reading with interest about the university verification letter and, how once obtained, the ease (in general) with which a license can be issued. I have experienced an unusual problem although I suspect not entirely unheard of but nonetheless irritating.

I have an education degree which was predominately done online, and whilst largely issued using previous credits I did sit a number of exams relating to certain modules covered in that type of degree.
That however is quite irrelevant. It serves some purpose but not all.

My main degree was taken back in the early 80's and due to several home moves both the degree certificate and transcript was lost, stolen, thrown away - who really knows. It's fair to say I didn't consider it an issue mainly based on the fact I didn't know they were missing as I had never really needed them throughout my career in the UK.

I did apply for a job back in the late 1990's which required them and it was then I found they were missing however as that project didn't proceed I failed to do anything about it.

Now in the present I was thinking about a change and consequently the jobs I look at require both as the basic online/ modular based degree won't satisfy the market.

Herein I find the problem, I have now discovered that the university/college which provided the degree decided in 2001 to outsource their record keeping. My records along with a few hundred have been lost.

Whilst I have three certificates relating to exams I took during the degree because they were also used as part of a diploma and another course other than degree courses, the university won't issue any confirmation of my degree status. They can't issue the certificate and transcript because they have no record to issue from.

I did get a bit annoyed with them and now they won't even talk to me as any communication they send hinting they are at fault obviously could result in legal action which they don't want to give me any opportunity.

I have a letter from a retired tutor confirming I attended and passed but even this won't convince the university to issue any form of letter, primarily now mainly due to me getting annoyed they sort of won't do that anyway as it would be an admission of fault.

So I suspect the letter from the tutor won't carry any weight here. My question would be are they still doing these tests that you can take to obtain your license? I understand it is the TCT and/or The Ministry of Education that run these . I understand they were due to run at the beginning of last year but it never happened.

Quite a complicated situation but any constructive comments would be welcome.

Jonathon