The big black hole

Thais and e-mailing

I have one customer – God bless her – who checks her email between 8.30 and 8.45am every morning. If you send her an e-mail at 8.46, she won’t actually read it until the following business day. Send it at 8.46 on a Friday and she’ll deal with it after the weekend. Then how long it takes her to respond is anyone’s guess.


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