It's all in the training

Some companies get it right but many get it oh so wrong.

Live in Thailand for any length of time and you come to accept that customer service is either poor or just below average. That's why you want to literally jump for joy when a company really gets it right.


A fishy tale

What happens when your pet fish become part of the family.

Sometimes I'm reminded what a great country Thailand is to live in, especially when I encounter a level of customer service that I would never imagine possible.


The big black hole

Thais and e-mailing

I have one customer – God bless her – who checks her email between 8.30 and 8.45am every morning. If you send her an e-mail at 8.46, she won’t actually read it until the following business day. Send it at 8.46 on a Friday and she’ll deal with it after the weekend. Then how long it takes her to respond is anyone’s guess.


A load of bankers

battling the Thai banking service

My first problem lies with banks who don't display their signage in English - which is most of them. I hate the sinking feeling of walking into a Thai bank and just not knowing where to go or who to ask for help. You find yourself just standing there with a look of helplessness and hoping one of the staff will stop shuffling papers for a moment and take pity on you.


VIPs and webcams

A few comments on VIP visitors...and shopping for webcams

I ventured into the Seri Center shopping mall on Phattanakarn Road yesterday in search of a webcam, so I can wave at my mom on-line and she can actually watch me type out words instead of just reading them as they appear on the screen (isn't technology wonderful?) The Seri Center is possibly Bangkok's worst shopping mall experience.


Office blocks and Starbuckian

If you can't get into the elevator there's always a Starbucks

I think the menu board refers to a large-sized coffee cup as 'tall' or 'grande' or something equally pretentious. I refuse to get drawn into using that strange 'Starbuckian' language. The words small, medium, and large have served us well for centuries and if I'm the last man defending them then so be it.

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