Filipino Q.A. Coordinators

Full Time Position

Market Pulse International
Bangkok
At least 20,000 Baht/month
mcruz@marketpulseinternational.com
Quality Assurance Coordinator

Market Pulse International specializes in Customer Experience Improvement, measuring and managing customer service and retail brand standards for our multinational clients across Asia, Africa and Australasia.

Our main research specialty is Mystery shopping, which is the process of sending out trained and experienced shoppers to measure service across a number of sectors such as retail, banking and entertainment.

We have an exciting and varied role in our Bangkok office, assisting the Operations Manager in running our operations across Southeast Asia and Australasia, which the Quality Assurance team is under. As a Quality Assurance Coordinator, you will be dealing with our retail programs (such as Mystery Shopping) delivered by our field team members (mystery shoppers). The primary responsibility is going through the shoppers’ reports and ensuring that they meet the clients’ standards. You will also be required to communicate with the field team members if any amendments or corrections in the reports are necessary. The Quality Assurance team is overseen by the Quality Assurance Supervisor, to whom you are responsible in sending daily reports.

In addition, you will be assisting in the distribution of assignments among the field team. You will also need to communicate with them (by email or phone) whenever there is a need to follow up or whenever an issue needs to be dealt with. We have the Operations Manager who overlooks this part of the process, and whom the whole operations team reports to. Our team aims to deliver quality service and results to our clients while also maintaining good rapport with our field team.


Job Qualifications:
• Has good analytical skills and an excellent eye for details
• Highly organized and demonstrates excellent time management skills
• Good reading comprehension
• Good command of spoken and written English
• Good communication skills
• Must be PC proficient, with the understanding of web-based applications and standard Microsoft Office programs
• Must be a team player
• A TOEIC score of 850 or higher
• A Bachelor’s Degree

Office hours: Monday – Friday, 9AM – 5:30PM
Salary: THB20-23,000.00
Work Permit Provided (upon completion of the 3-month probation period)


If you want to be a part of a growing international company and if you think you have what it takes to be a part of our dynamic team, please send an email to Mr. Melvin Cruz enclosing a cover letter stating your relevant experience/s and CV at mcruz@marketpulseinternational.com.

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